Shipping

Yes, we do!

STANDARD SHIPPING:
US : 7 - 15 Business Days Delivery
INTERNATIONAL :  7 - 18 Business Days Delivery

PROCESSING TIMES:
Most orders are dispatched within 1 business day. In peak periods, please allow up to 3-4 business days for dispatch.

We are proud to offer free shipping worldwide.

Free Standard Shipping on all orders.

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

Yes! You will receive a tracking number once your order has been dispatched from our warehouse.

After your order is processed and dispatched, you will receive an email with the tracking information. If you have not received an email, please make sure to check your spam folder as well. We strongly recommend checking the tracking information frequently to avoid the parcel being rerouted back to our warehouse.

• If available, please check the alternative tracking numbers which you can find in the carrier’s website. If the tracking information is discontinued for over a week, we recommend following up with your local post/customs office for more details.

• If the tracking ID shows that the parcel is delivered but you haven’t received anything, we strongly recommend to check with other residents of the delivery address and closest neighbors/receptionists.

• If you have not received your order within 10 calendar days after the dispatch of the parcel, Please contact us at hello@natiyawish.com 

After we have received your email, the responsible representative will get back to you within 24-48 hours. Lost parcel investigation will continue for 3 working days. If any updates appear, you will be informed personally via email.

If the parcel is confirmed as lost, we will proceed with the store credit of your paid amount for the original order or the replacement of the order.

IMPORTANT:

The replacement of the order will be shipped to the address provided in the submitted form

. The store credit for the order will be provided to the email address that was used for the original order.

Return And Exchange

Return Policy

Returns and exchanges must be made within 15 days from the date of receipt. You must send back and postmark your return packages within 15 days from the date of receipt.

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. ( hello@natiyawish.com )

We will gladly send out a replacement order, or issue you a full refund.

Returns

-All return items should be in new, unused condition, with all original packaging (or equivalent).

- The refund will be processed back to your original method of payment approximately 3-5 business days following receipt.


Return fee

The customer is responsible for shipping the returned item, as well as the cost of exchange shipping, except in circumstances of defect.


Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided using the tracking link for the customer to investigate.


Please do not send your purchase back to the manufacturer.

We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item or your order is missing items, please contact us at hello@natiyawish.com  within 7 days from the date received.

After we received your email, the responsible representative will get back to you within 24-48 hours. The investigation will continue for 3 working days. If any updates appear, you will be informed personally via email.

IMPORTANT:

The replacement of the order will be shipped to the address provided in the submitted form. The store credit for the order will be provided to the email address that was used for the original order.

Please check your address on your confirmation email which is sent after purchase.

If there is a mistake with your address, please contact us at hello@natiyawish.com within 24 hours of placing your order.

Please carefully examine your package as soon as it arrives. If any of your ordered products have been damaged (whether visible or hidden) during transit, please report the damage to the carrier within 7 days. Transportation damage must also be reported to Natiya Wish within 7 days of receiving your order. Please contact us at hello@natiyawish.com 

After we received your email, the responsible representative will get back to you within 24-48 hours. The investigation will continue for 3 working days. If any updates appear, you will be informed personally via email.

If the parcel is confirmed as damaged, we will proceed with the store credit of your paid amount for the original order or the replacement of the order.

IMPORTANT:

The replacement of the order will be shipped to the address provided in the submitted form. The store credit for the order will be provided to the email address that was used for the original order.


If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds are issued via the original payment method and will normally appear within 30 business days, depending on the processing time of your payment provider.

ORDER

Once our payment provider processes your payment, we will send an order confirmation to the email address you provided when placing your order.

Once your order is shipped the tracking ID is sent to your email address. You can check track your order directly from your email or ‘Track Your Order’ section. 

Please contact our Customer Service team (hello@natiyawish.com) as soon as possible. If your order hasn’t reached the fulfillment stage, it’s possible we may still be able to change or cancel it.

However, we’re often unable to make these changes because we have your order packed and awaiting shipment within 24 hours of being placed.

 If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

PAYMENTS

Check to see if your billing address is different from your order’s shipping address. Stripe, our payment system, automatically blocks these transactions for your protection. In that case, we recommend you use another payment method.

- As we're not able to see what is causing this error, some of the most common reasons may be:

-incorrect zip code;

- incorrect verification code or card details;

- insufficient funds / expired card;

- declined due to an international purchase (check if this feature is available for your card);

- declined by the bank.

We always recommend getting in touch with your bank personally in order to clarify why your transaction cannot be verified.

Natiya Wish only accepts payments made in USD. The conversion rate and conversion fee may be applied by your bank, therefore, it might happen that you have been charged more. Natiya Wish cannot control and is not responsible for any additional charges applied by your bank.